Refund Policy:
At NABAA SAAMRAA MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C, we aim to provide you with the best shopping experience for our electronic products like phones, cables, phone covers, earphones, and more. If you are not entirely satisfied with your purchase, we offer a hassle-free refund process subject to the following terms and conditions:
1. Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:
a. The item must be in its original condition and packaging.
b. The item must be unused and free from any signs of wear or damage.
c. The return request must be initiated within 7 days from the date of delivery.
2. Non-Refundable Items:
Certain products are non-refundable, including but not limited to software, digital downloads, and personalized items, unless they are found to be defective or not as described.
3. Return Authorization:
Before returning any product, please contact our Customer Support team to initiate the return process. Our team will guide you through the process and provide you with a return authorization, if applicable. Unauthorized returns may not be accepted or processed.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the item. NABAA SAAMRAA MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C will not be responsible for any lost or damaged returns during transit.
5. Inspection and Processing:
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item passes the inspection, we will process your refund within 7 business days. Refunds will be issued to the original payment method used during checkout.
6. Partial Refunds:
In certain cases, a partial refund may be issued if the returned item is not in its original condition, is damaged, or is missing parts.
7. Refunds for Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact our Customer Support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
8. Refund Timelines:
The time taken for the refund to reflect in your account may vary depending on your payment method and financial institution. Please allow for a reasonable processing time before contacting us regarding the status of your refund.
Please note that the above Refund Policy is subject to change at the discretion of NABAA SAAMRAA MOBILE PHONES & ACCESSORIES TRADING CO. L.L.C. We recommend reviewing this policy periodically for any updates.
For any further questions or assistance regarding refunds, please reach out to our Customer Support team.